FAQs

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The bag must not have been opened or tampered with in any way shape or form. 

 

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to us until you have contacted us.

 

There are certain situations where only partial refunds are granted (if applicable):

 Any item not in its original condition, is damaged or missing items or quantity for reasons not due to our error. Any item that is returned more than 14 days after delivery.

 

Additional non-returnable items:

There are absolutely NO REFUNDS on gift cards…

 

Refunds (if applicable)
Email us first – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at miteaaustralia@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at: miteaaustralia@gmail.com then send your item to: 50 William Street East Maitland  NSW Australia 2323.

 

Gifts – No REFUNDS or Exchanges on gifts – Please Choose Carefully….

Shipping on Returns

To return your product, you should mail your product to: 50 William Street East Maitland NSW Australia 2323.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

We only pay the shipping back to you or the return shipping if the item is returned due to fault of our own.

 


Pickup Option

If you live in the vicinity of Maitland you can choose to pick up your order from our home office in East Maitland. Just place your order online and choose the “pick up” option at the shipping stage of checkout. We will email you when your order is ready to pick up with further instructions, this will be within 24hrs (Mon-Fri, Ex. Public Holidays). Please note that our office is only available for pickup of orders placed online, we cannot take orders in person. Orders not collected after 1 week will be cancelled and the order refunded minus a $5 restocking fee.
 


Payment Information

Is your website secure enough for me to enter my payment information?


YES, here at Mitea we respect your private information. Just like you, we love to shop online, therefore we make sure it is safe for you to purchase online through our website without any worries. Our website is protected by industry-leading SSL protection with encryption, therefore offering the highest level of encryption and security possible. Whether you prefer to shop on your computer or on your mobile your information is always protected.